Privacy Policy

This Privacy Policy explains how REISSWOLF BULGARIA AD collects, uses and protects the personal data of visitors to reisswolf.bg.

We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation or GDPR), the Bulgarian Personal Data Protection Act and other applicable Bulgarian and European legislation.

1. Data Controller

The data controller is:

„РАЙСВОЛФ БЪЛГАРИЯ“ АД (REISSWOLF BULGARIA AD)
UIC: 201070523
Registered office and management address: 17 Henrik Ibsen St., Lozenets District, 1407 Sofia, Bulgaria
Operating site: 3 Rayna Kasabova St., Bozhurishte Logistics Park, 2227 Bozhurishte, Bulgaria
Telephone: +359 2 417 57 56
Email: info@reisswolf.bg

For questions concerning privacy or the exercise of your rights, please contact us at info@reisswolf.bg.

2. Personal Data We Collect

Depending on how you use the website, we may process the following categories of data:

  • first and last name;
  • company or organisation;
  • job title;
  • telephone number;
  • email address;
  • information you voluntarily provide in message fields;
  • attached documents, where the relevant form allows files to be submitted;
  • information relating to an enquiry, quotation, contract or service;
  • IP address, date and time of the visit, pages visited, browser type, operating system and other technical data contained in server logs;
  • language and other technical preferences required for the proper operation of the website.

Please do not submit special categories of personal data through our forms unless this is explicitly required and requested by us.

3. How We Collect Personal Data

We receive personal data when you:

  • submit an enquiry through a contact form;
  • use the feedback form;
  • contact us by email or telephone;
  • request a quotation or information about our services;
  • use the website and its functionality;
  • enter into a contract with us or take steps towards entering into a contract.

The forms on the website are processed using Gravity Forms. Submitted information may be stored in the protected WordPress administration area and sent to an official company email address.

4. Purposes and Legal Bases for Processing

We process personal data for the following purposes:

Responding to enquiries and feedback

We use the information you provide to respond to your enquiry, provide requested information or prepare a quotation.

The legal basis is taking steps at your request prior to entering into a contract under Article 6(1)(b) GDPR, or our legitimate interest in communicating with customers and partners under Article 6(1)(f) GDPR.

Performance of a contract

Where a contract has been concluded, we process the data necessary for its performance, management of the customer relationship and provision of the agreed services.

The legal basis is Article 6(1)(b) GDPR.

Compliance with legal obligations

We may process and retain data where necessary to comply with accounting, tax, regulatory or other legal obligations.

The legal basis is Article 6(1)(c) GDPR.

Security and proper operation of the website

Technical data may be processed to prevent misuse, detect technical problems, protect the website and maintain its security.

The legal basis is our legitimate interest in ensuring the secure and reliable operation of the website under Article 6(1)(f) GDPR.

Processing based on consent

Where your consent is required for a particular processing operation, the legal basis is Article 6(1)(a) GDPR.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cookies and Consent Management

The website uses technically necessary cookies to operate correctly, retain language preferences and manage cookie choices.

Consent is managed through Complianz. The visitor’s choices are stored using functional cookies.

The website does not currently use Google Analytics, advertising pixels or profiling cookies. If optional statistical or marketing technologies are introduced in the future, they will only be activated after the required consent has been obtained.

Detailed information about the cookies we use, their purposes and retention periods is available in our Cookie Policy (EU).

You may change or withdraw your choices at any time through the Cookie Settings link.

6. Fonts

The Sofia Sans font used for the Bulgarian version of the website is stored and loaded locally from the website’s server.

Loading the font does not establish a direct connection to Google Fonts, and the visitor’s IP address is not provided to Google in connection with loading the font.

7. Recipients of Personal Data

Personal data may only be accessed by employees and contractors who require such access in connection with their duties.

Where necessary, data may be disclosed to:

  • hosting and technical support providers;
  • email and communication service providers;
  • accountants, auditors and legal advisers;
  • subcontractors involved in providing a requested service;
  • competent public authorities where required by law.

Providers that process data on our behalf are required to use it only in accordance with our instructions, maintain its confidentiality and implement appropriate security measures.

We do not sell or disclose personal data to third parties for their own advertising purposes.

8. Transfers Outside the European Economic Area

We aim to ensure that personal data is processed within the European Economic Area.

If the use of a particular provider requires data to be transferred outside the EEA, the transfer will only take place where there is an appropriate legal basis and suitable safeguards under the GDPR, such as an adequacy decision or approved Standard Contractual Clauses.

9. Retention Periods

We retain personal data only for as long as necessary for the purpose for which it was collected.

As a general rule:

  • data from enquiries and feedback is retained until the communication has been completed and normally for no longer than 12 months afterwards;
  • data relating to contractual relationships is retained for the duration of the contract and the applicable statutory limitation periods;
  • accounting and tax documents are retained for the periods prescribed by law;
  • technical logs are retained for a limited period unless they are required for the investigation of an incident or misuse;
  • cookie preferences are retained for the periods specified in the Cookie Policy.

Once the applicable retention period expires, the data is deleted, destroyed or anonymised.

10. Personal Data Security

We implement appropriate technical and organisational measures to protect personal data against:

  • unauthorised access;
  • unlawful use or disclosure;
  • accidental loss;
  • alteration;
  • destruction.

Access to the website’s administration area and submitted enquiries is restricted to authorised persons.

Despite the measures taken, no information transmission or storage system can guarantee absolute security.

11. Your Rights

Under the GDPR, you have the right to:

  • obtain confirmation as to whether we process your personal data;
  • access the personal data being processed;
  • request the correction of inaccurate or incomplete data;
  • request the deletion of data where the applicable legal conditions are met;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • data portability, where this right applies;
  • withdraw your consent at any time;
  • lodge a complaint with the competent supervisory authority;
  • not be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

To exercise your rights, please contact us at info@reisswolf.bg.

We may request additional information necessary to verify your identity. We will respond without undue delay and, as a general rule, within one month of receiving your request.

12. Automated Decision-Making

We do not carry out automated decision-making or profiling through the website that produces legal effects or similarly significantly affects you.

13. Children’s Data

The website and the services offered through it are not intended for children. We do not knowingly collect children’s personal data through the website.

If we become aware that such data has been provided without an appropriate legal basis, we will take steps to delete it.

14. Right to Lodge a Complaint

If you believe that your personal data is being processed in breach of the law, you have the right to lodge a complaint with:

Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
Website: www.cpdp.bg

Further information about submitting complaints and reports is available on the official CPDP website.

15. Links to Other Websites

The website may contain links to external websites. We do not control and are not responsible for their privacy policies or how they process personal data.

We recommend reviewing the privacy policy of each external website you visit.

16. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes to the website, the technologies we use, our services or applicable legislation.

The current version will always be published on this page, with the date of the latest update shown at the beginning.